Call Us: 0208 360 9044
In 1933 a Doctors surgery was established in a private house in Oakwood, north London, by Dr Doral Hill. In 1962 Dr Hill retired and Dr Theresa Turk joined the Practice with relocated to Prince George Avenue and was known as Dr Turk & Partners. In 1972 due to expansion the Practice moved to Sheringham Avenue, Southgate and was known as The Sheringham Avenue Practice. Again, due to expansion, the Practice relocated to the site of the old Highlands General Hospital which is where we have been since 2001 and we are now known as Highlands Practice. We are an NHS Practice of dedicated experienced Doctors, nurses and health experts who believe in working with our patients to maintain and improve their health.
HOW TO SEE YOUR DOCTOR - The Surgery runs an appointment system. Routine appointments are for ten minutes. We aim to see patients at the appointment time but due to the nature of medical practice this cannot be guaranteed. If more time is needed you may be asked to book a further appointment. An appointment can be made on line, at Reception or by telephoning during office hours. If you cannot keep your appointment, please let us know. You can see the Doctor of your choice (if available) every morning by telephoning the Surgery from 8.00am onwards or come in person to the Surgery. Pre-booked appointments can be made in the mornings and afternoons as well as emergencies.
OUT OF HOURS - If you need a doctor urgently after 6.30pm please telephone 111. On Thursday afternoons, when we close at 1.00pm, please telephone the doctors answering service Barndoc on 020 8865 0350 up until 6.30pm. Thereafter please telephone 111.
INTERPRETER SERVICES - Our practice has access to interpreter services for patients with hearing or language difficulties. The Organisation Action on Hearing Loss can provide an interpreter for patients who have a hearing impairment. They usually require one to two weeks notice in order to provide an interpreter for a patient's appointment. The Practice also uses an Organisation called Language Line who provide a telephone language interpretation service for patients who have difficulty with the English Language. This service is available at short notice. If you have a relative I friend or if you care for someone who requires one of the above services, please ensure that you advise our receptionist when making an appointment.
NHS 111 - A 24hr nurse led telephone help-line providing confidential health advice. Please telephone 111.
HOME VISITS - If you are too ill to come to the surgery, a Doctor may visit you at home. Please telephone 020 8360 3953 before 11.30am if possible. The Receptionist will ask for some information regarding your problem.
SURGERY ACCESS - The Surgery has full disabled access with designated parking bays at the front of the surgery, single level access to the Reception and a lift to the first floor consulting rooms. The disabled toilet is on the ground floor.
REPEAT PRESCRIPTIONS - Please allow TWO WORKING DAYS for prescriptions to be ready. If you wish the prescriptions to be posted back to you please enclose a stamped addressed envelope. To prevent mistakes being made NO REQUEST WILL BE TAKEN BY TELEPHONE.
RESULTS - Please allow seven to ten working days for your results to reach the Doctor. To preserve confidentiality you are unable to request your results on line. Please call the surgery after 3.00pm for your own results as we are unable to give information to anyone else unless we have your written consent to do so.
TELEPHONE ADVICE - The Doctor may not be able to speak to you immediately but will return your call the same day when he/she is free.
REQUEST TO THE DOCTOR - Please ask at Reception for a Request Form. When completed by you it will be passed to the Doctor concerned.
MOVING HOUSE - It is very important that we have your new address, land-line and mobile telephone numbers. Please ask at Reception for a “Change of Address” form or complete the form on line on the home page of our website. Our surgery covers a specific area. If you move out of that area you will have to register with another Doctor.
NON-NHS WORK – There are a number of services that are not covered by the NHS. A list of charges is displayed at Reception. Please inform the Receptionist if your appointment is for an Insurance/Tax or Driver medical as the Doctor will need more time.
DOCTORS IN TRAINING - The Practice has been recognised as being of a suitably high standard to train future GP's. You may be offered an appointment with the Registrar who is a fully qualified doctor learning the particular skills of family medicine. This Doctor will always have access to one of the Partners should advice be needed. As part of the training you may be asked if you would permit your consultation to be videoed. There is no obligation to agree and you may change your mind at any time and have the recording deleted. Only the Doctor involved and the Trainer will only see the recording unless further permission in writing is obtained from you.
OTHER INFORMATION - Occasionally medical students from the Royal Free Hospital visit the Surgery to gain experience of General Practice. Please be assured that all medical records are treated with full confidentiality.
COMPLAINTS - We operate a Practice Complaints procedure. If you have a complaint or concern about the Practice, please let us know. Forms are available at Reception for you to complete and will be passed onto the Complaints Officer, alternatively, please use the Contact Us section on this website. You can also contact The NHS England on 0300 311 22 33.
CONFIDENTIALITY AND YOUR HEALTH RECORDS
In the National Health Service, we aim to provide you with the highest quality of health care. Everyone working for the NHS has a legal duty to keep information about you confidential. We may need to share some information about you so that we can all work together for your benefit. The Practice manages the confidentiality of your medical records in accordance with the Data Protection Act 1998.
We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to third parties without your written permission unless there are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires information to be passed on. Anyone who receives information from us is also under a legal obligation to keep it confidential.
Please note that your medical records are also subject to inspection by the Primary Care Trust or its equivalent, for the purpose of financial audit, record validation and research. SHOULD YOU WISH YOUR RECORDS TO BE EXCLUDED FROM SUCH INSPECTION OR USE, PLEASE PUT THIS REQUEST IN WRITING TO THE PRACTICE MANAGER. Your Medical Records are confidential and details will not be passed to any unauthorised third party without your consent. This includes family members. You have a right to know what information we hold about you. If you would like to see your records, please request this in writing. We also require photographic ID on collection.